Edward Jones financial advisor customer platform
Edward Jones financial advisor customer platform
Edward Jones financial advisor customer platform
Developing real trust virtually.

Developing real trust virtually.

From advisors struggling to maintain or cultivate new connections due to Covid restrictions to a new portal where advisors can forge online customer connections effortlessly.

LONG TERM EFFECTS

A convenient, user-friendly portal that makes choosing the right financial advisor online feel more personable.

Edward Jones financial advisor on a video call with a family.

When Edward Jones approached Thrillworks, they were facing the unprecedented social barriers that came with a global pandemic while customer needs remained the same. They had to find a way to keep their personal touch without being in the same room. 

Images of the Edward Jones portal on mobile and desktop
Images of the Edward Jones portal on mobile and desktop
Images of the Edward Jones portal on mobile and desktop
Phone screens with Edward Jones financial advisors on them meeting with clients.
Phone screens with Edward Jones financial advisors on them meeting with clients.
Phone screens with Edward Jones financial advisors on them meeting with clients.
screens of the edward jones mobile application
screens of the edward jones mobile application
screens of the edward jones mobile application

Through collaboration, we built a portal where clients could browse available financial advisors, watch introduction videos, book appointments, and ultimately, build trust. The experience was friendly and seamless. 

After we launched this addition to their website, 54% of Edward Jones new prospects converted to leads.